At Elaynetech we want you to be confident in every purchase. Because our Products are digital source code that cannot be “returned”, this policy explains exactly when a refund is possible. It is framed in line with the Consumer Protection (E-Commerce) Rules, 2020.
1. Try before you buy
Every product page offers live demos, screenshots, documentation and a detailed feature list. Please review them and ask any pre-sale questions through the Contact page before purchasing. Our team is happy to confirm whether a Product fits your requirement.
2. When a refund is issued
You are eligible for a full refund if, within 7 days of purchase, one of the following applies and we are unable to resolve it:
- The Product is materially different from its description or demo.
- The Product has a critical defect that prevents it from working as described and our team cannot fix it within a reasonable time after you provide the necessary access.
- You were charged more than once for the same order, or charged for an order you did not receive (duplicate or failed transaction).
3. When a refund is not issued
- You changed your mind, bought the wrong Product, or no longer need it after downloading.
- The Product does not have a feature that was never listed on the product page.
- You lack the technical skills, server environment or third-party accounts needed to run the Product (installation packages are available for this).
- Issues caused by modifications you or a third party made to the code.
- Incompatibility with third-party services, hosting restrictions or app store rejections outside our control.
- Requests made more than 7 days after purchase, or after a refund has already been issued for the same Product.
4. Installation and customisation services
- Installation packages may be cancelled for a full refund before work has started. Once our team has begun work on your server or accounts, fees are non-refundable, but we will complete the service as described.
- If we are unable to complete an installation for reasons within our control, you will receive a refund of the installation fee.
- Customisation work is refundable only for milestones not yet delivered, as agreed in writing.
5. How to request a refund
- Write to info@elaynetech.com or use the Contact page with your order number and a clear description of the issue (screenshots or error logs help).
- Our support team will investigate and attempt to resolve the issue within 3 business days.
- If a refund is approved, it is processed to the original payment method within 7–10 business days. Bank and card processing times may add a few days. GST is refunded along with the product amount.
6. After a refund
Your license for the refunded Product is revoked, download access is removed and you must delete all copies of the source code. Continued use after a refund is a breach of our Terms.
7. Order cancellation
Orders are fulfilled instantly once payment is confirmed, so they cannot be cancelled after the download link has been generated. Pending or failed orders can be cancelled at any time from your Transaction History.
8. Contact
Elaynetech, C2-313, Pragati IT Park,, Uttran, Surat, Gujarat 394105
Email: info@elaynetech.com · Phone: +91 99046 97433 (Mon – Sat, 10:00 – 19:00 IST)
Grievance Officer: Menil Radadiya, info@elaynetech.com