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Legal

Terms & Conditions

Last updated: September 4, 2026

These Terms & Conditions (“Terms”) govern your access to and use of https://marketplace.elaynetech.com/ (the “Marketplace”) operated by Elaynetech (“Elaynetech”, “we”, “us”), and every purchase of software products, source code, UI kits, installation packages and related services (“Products”). By creating an account or placing an order you agree to these Terms. If you do not agree, please do not use the Marketplace.

1. About the Marketplace

Elaynetech is an Indian software company that develops and sells its own ready-made application scripts and source code directly through this Marketplace. Every Product listed here is created, owned and supported by our in-house team. We are not affiliated with Envato, CodeCanyon or any other marketplace; ratings or sales figures from other platforms are shown for reference only.

2. Accounts

  • You must be at least 18 years old and provide accurate, complete details. Purchases require a registered account so that downloads and updates can be linked to you.
  • You are responsible for all activity under your account and for keeping your password confidential. Notify us immediately of any unauthorised use.
  • We may suspend or terminate accounts that violate these Terms, share purchased files, initiate fraudulent chargebacks or abuse support.

3. Licenses

Each Product is licensed, not sold. On payment you receive a non-exclusive, non-transferable license under one of the following options, as selected at checkout:

  • Regular License – use the Product to create one end product for yourself or one client, where end users are not charged to access it. Suitable for personal projects, internal business tools, free apps and MVPs.
  • Extended License – use the Product to create one end product where end users can be charged (subscriptions, paid features, commissions, SaaS). Includes ready-to-launch configuration and the additional support stated on the product page.

Under both licenses you may modify, rebrand and customise the source code for your end product. You may not: resell, redistribute, sublicense, share or publish the source code (modified or not); use it in more than one end product; offer it as a template, theme, script or generator for others; or remove copyright notices. Each additional end product requires a separate license.

4. Ordering, pricing and taxes

  • Prices are listed in Indian Rupees (INR) and, for international customers, in US Dollars (USD). Customers with a billing address in India must pay in INR; customers outside India pay in USD.
  • GST at 18% is added to INR orders as required under the Central Goods and Services Tax Act, 2017. A GST-compliant tax invoice is issued for every order; provide your GSTIN in your profile before checkout if you need it on the invoice. USD orders are exports of services and are not subject to GST.
  • Payments are processed securely by Razorpay (UPI, cards, net banking, wallets) and other authorised gateways. Your order is confirmed only after the gateway confirms successful payment.
  • We may change prices, discounts and offers at any time. The price shown at the time of your order applies.

5. Delivery

Products are digital and delivered electronically. Download links become available in My Account → My Purchase and are emailed to you immediately after payment confirmation. See our Delivery Policy for details.

6. Installation & customisation services

  • Installation packages are optional add-on services performed by our team on your server, app store accounts and third-party services (Firebase, payment gateways, maps, etc.). You must provide the access and credentials listed on the Installation page.
  • Service timelines are estimates and depend on the timely provision of access. App store approvals are controlled by Apple and Google and are outside our control.
  • Third-party costs (hosting, domains, developer accounts, API usage, SMS gateways) are not included unless stated.
  • Customisation work is quoted separately and governed by a written scope agreed over email.

7. Support and updates

  • Every purchase includes the support period stated on the product page (6 months of general and technical support for the Regular License). Support covers installation guidance, bug fixes and questions about built-in features. It does not cover custom development, third-party services, server administration or issues caused by modified code.
  • Product updates are free for the lifetime of the Product and can be downloaded from My Purchase. Applying updates to a customised codebase is your responsibility.
  • Support is provided by email, the contact form and WhatsApp during business hours (Mon – Sat, 10:00 – 19:00 IST).

8. Refunds

Because Products are digital goods that cannot be returned, refunds are limited to the situations described in our Refund & Cancellation Policy.

9. Intellectual property

All Products, documentation, branding, demo content and this website are the intellectual property of Elaynetech and protected under the Copyright Act, 1957 and international treaties. Purchasing a license does not transfer ownership. Unauthorised distribution will result in termination of your license and legal action.

10. Acceptable use

You may not use Products to build applications that are unlawful, infringe third-party rights, distribute malware or facilitate fraud, gambling where prohibited, or hate speech. You are solely responsible for the compliance of your end product with applicable laws, app store policies and payment gateway rules.

11. Disclaimer and limitation of liability

Products are provided “as is” with the features described on their product pages. To the fullest extent permitted by law, we disclaim implied warranties of merchantability and fitness for a particular purpose. Our total liability for any claim arising from a purchase is limited to the amount you paid for that Product. We are not liable for indirect, incidental or consequential losses, loss of data, revenue or profits.

12. Chargebacks and disputes

Please contact us before raising a payment dispute; most issues are resolved within a few business days. Chargebacks filed without contacting us for goods that were delivered may result in suspension of your account and revocation of licenses.

13. Governing law and jurisdiction

These Terms are governed by the laws of India. Subject to the Consumer Protection Act, 2019, any dispute shall be subject to the exclusive jurisdiction of the courts at Surat, Gujarat, India.

14. Grievance redressal

For complaints regarding orders, content or these Terms, contact our Grievance Officer, Menil Radadiya, at info@elaynetech.com or +91 99046 97433. Complaints are acknowledged within 48 hours and resolved within 30 days, in line with the Consumer Protection (E-Commerce) Rules, 2020.

15. Contact

Elaynetech
C2-313, Pragati IT Park,, Uttran, Surat, Gujarat 394105
Email: info@elaynetech.com · Phone: +91 99046 97433